Refund & Withdrawal Policy

Refund & Withdrawal Policy
Last updated: October 2026

This policy applies to individual Noisebud software purchases processed through Creem.

Noisebud develops and distributes downloadable audio plugins and software for music production, mixing, and mastering. Payments are processed by Creem, which acts as the Merchant of Record. See also our Terms of Sale and Creem’s Buyer Terms.

Digital Products and Right of Withdrawal

Noisebud software is delivered digitally, with access normally provided immediately after purchase.

Under applicable EU consumer law, the usual 14-day right of withdrawal may end when:

  • The customer has expressly agreed to immediate delivery of the digital content.
  • The customer has acknowledged that this means losing the right of withdrawal.
  • Delivery has started and the customer has received the required purchase confirmation.

When these conditions are met, purchases are generally final, and we do not offer refunds simply because a customer changes their mind.

If the legal conditions for losing the right of withdrawal have not been met, any applicable statutory withdrawal right remains available. In that case, notify us at info@noisebud.com within 14 days of purchase. You do not need to give a reason.

Try Before You Buy

Most Noisebud products offer trial or demo access, allowing customers to evaluate the software before purchasing.

We encourage customers to test the software and verify compatibility with their operating system and audio software before making a purchase.

Problems With Your Purchase

If a purchased product does not work as described, cannot be activated, has not been delivered, or has another technical problem, please contact us:

info@noisebud.com

Please include the product name, version, operating system and host software where relevant. We aim to reply within three business days.

We will investigate the issue and try to resolve it.

If the problem cannot be resolved, you may be entitled to a refund or another remedy under applicable consumer protection laws.

Your statutory rights are not affected by this policy.

Refund Requests

For purchases processed through Creem, all refunds are issued through Creem’s payment system.

If you experience a problem with a Noisebud product, please contact Noisebud first so we can try to resolve it.

For payment-related issues, refund processing, or unresolved requests, you can also contact Creem:
https://www.creem.io/contact

Please contact Noisebud or Creem before filing a chargeback with your bank.

Refund requests are evaluated according to the applicable purchase terms and consumer protection laws.

Approved refunds are processed through Creem to the original payment method, where supported.

License Revocation

If a purchase is refunded, the corresponding Noisebud license or entitlement may be revoked.

The customer must stop using the refunded software unless they have another valid license or entitlement granting access.

Noisebud Credits used for a refunded purchase are restored to your account, and bonus Credits earned from that purchase are removed.

Other Purchase Channels

This policy applies specifically to purchases processed through Creem.

Purchases and subscriptions made through other platforms, such as Patreon memberships, are subject to the applicable terms of those platforms and mandatory consumer protection laws. Earlier direct purchases from Noisebud remain governed by the terms that applied when they were made.

Contact

Noisebud / Saintpid Mastering
Dalkarlsvägen 59, 141 40 Huddinge, Sweden
Email: info@noisebud.com
Website: https://www.noisebud.se
Creem Buyer Terms: https://www.creem.io/buyer-terms